Support

Write to us

Found a bug, something wrong with your plan, or have an idea? Write to destek@hazirrota.com. If you can, add your device and a screenshot so we can fix it faster.

Common questions

I forgot my password

Tap "Forgot password" on the sign-in screen; a reset link is sent to your email address. If it does not arrive, check your spam folder.

I paid but my subscription is not showing

In the mobile app run Profile → Restore purchases. If the problem persists, send us the purchase date and your store receipt number.

I want to cancel my subscription

Subscriptions are managed through the store: on iPhone go to Settings → Apple Account → Subscriptions; on Android go to Google Play → Profile → Payments and subscriptions. After cancelling, access continues until the end of the paid period.

I hit the daily limit

There is a daily request limit so the system stays responsive. It resets every day; if you hit it regularly, write to us and we will look into it together.

I want to delete my account and data

Use Profile → Delete my account in the app to permanently erase your account and all of your plans. This cannot be undone. See the Privacy Policy for details.

A suggestion is wrong or out of date

Suggestions are generated by AI and may contain mistakes. Verify details such as prices and opening hours before you go. Send us the faulty output and we will use it to improve the model.

This is a courtesy translation. In case of any discrepancy, the Turkish version of this text prevails.